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Current Process & Challenges: Self-Performing Maintenance and Service Increasingly Costly

In the past, it was cost and time-efficient for manufactures to retain maintenance, training, and supply chain management in-house. However, as the labor force ages and retirements surge, it has become evident that there is a significant gap in skills and a qualified workforce, thus squeezing productivity and bottom lines. This shift in the workforce has increased the need to train operators, technicians, and engineers on application-specific skills quickly and effectively to keep their production line running efficiently. 

At Glebar, we developed the Total Care Support Plan to help our customers face these challenges and achieve the following: 

  • Optimize inventory
  • Regain cash flow
  • Reduce lead times
  • Reduce downtime

Solution

Solution: Glebar Total Care Support Plan

The Glebar Total Care program provides the most comprehensive coverage including bi-annual preventive health checks, application and process development support, and parts and services for the program's duration. Including, 

  • 24/7 phone technical support,
  • remote diagnostics,
  • field service,
  • software upgrades,
  • formal training sessions.

 

Our Total Care program reduces downtime through preventive maintenance, parts and consumables management, and continuous training and application development support.

Benefits: Skilled Support from Glebar, Reduced Consumable Cost

Glebar Total Care provides customers with a complete solution that supports their in-house maintenance and inventory teams, as well as bolsters NPI and R&D teams with relevant application-specific knowledge, allowing them to focus on increased thruput of quality parts and components. Our Customer Care team are experts in grinding with extensive knowledge of our machines and applications, empowering them to solve challenges and suggest process improvement steps quickly. Additionally, we host thorough training sessions for our customers where we teach solution-focused troubleshooting processes to help reduce service calls and related downtime. 

Another widely recognized benefit of the Total Care Program is our Forward Stocking Locations. Situated globally, this positioning allows for next-day consumables (parts) delivery. Manufacturers can rely on Glebar’s knowledge of the quantity and frequency of parts needed to help minimize their maintenance costs and deliver the right parts at the right time.

As a result of working with the Glebar Customer Care team, one medical manufacturer was able to reduce downtime by 74% in year one and reduce Mean Time To Resolution (MTTR) from 27 days to 3 days. This was achieved through a combination of preventive maintenance, process improvement, and training. Replacement parts consumed were also reduced by 54% within 10 months, and the delivery of critical spares was reduced from 5 days to the next day. In 5 years of supporting the manufacturer, Gleber has only encountered 1 stock-out for the manufacturer’s operation.

  • Glebar Total Care provides the most comprehensive coverage including bi-annual preventive health checks, application and process development support, and parts and services for the program's duration.
  • Provides customers with a complete solution that supports their in-house maintenance and inventory teams.
  • Our Forward Stocking Locations are situated globally, allowing for next-day consumables (parts) delivery.
  • Reduces downtime through preventive maintenance, parts and consumables, management, and continuous training and application development support.
  • As a result of working with the Glebar Customer Care team, one medical manufacturer was able to reduce downtime by 74% in year one and reduce Mean Time To Resolution (MTTR) from 27 days to 3 days.

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